We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it. We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives.
- How to Order
- Payment Methods
- Delivery Charges and Time Frames.
- Security Measures
- Returns Policy
- Privacy Information
- How we can be Contacted
How to Order
To place an order on this web site is a simple manner of browsing the products until you find what you are looking for. If a product can be purchased online, an “Add to Cart” or “Purchase Button” will appear next to the product. By clicking this button you can add as many items as you like into your shopping cart before clicking on a “Checkout” link or button to finalise your order.
Payment Methods we Accept
You have several options on how you can pay for your purchase. They include
We accept Visa Card and Master Card.
Where we offer direct deposit as a payment option we will email you our direct deposit details on confirmation of your purchase order.
We also offer the ability to pay by cheque or money order. Please call for authorisation before making payment by cheque.
For our regular business clients we offer account as a payment option. If you would like to set up an account please contact us.
Delivery Charges and Time Frames
Our delivery charges are based on the amount, volume and value of your purchase as well as your delivery destination and preferred delivery method.
Delivery Time Frames Our delivery turn around time depends on your product and/or location and your specified courier.
We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe. Please visit our security page to read more about how to tell when it is safe to enter your payment details.
Returns Policy and Product Warranty
Due to the nature of the products we supply, we only provide returns in limited situations where there was a problem with the product at the time it was delivered to you. We need to be notified of this within 3 days of your purchase arriving so we can arrange a replacement product or a credit.
In these instances, please contact us immediately to arrange pickup of your purchase.
We are guided by the relevant product manufacturer’s warranty policy and will refer issues back to the manufacturer as appropriate.
If you have a product with a warranty issue, the item must be returned to us at Paramount Business Supplies in Malaga.
If you would prefer us to collect the item for assessment and return it afterwards, there will be a callout fee.
If the item is assessed not to have a warranty issue, there will be a charge for the assessment and/or repair of the item.
How we can be contacted
We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems. Our full contact details including postal/physical address phone, fax and email addresses can be found on the contact page.